In spite of the name - which is half tongue-in-cheek, and at least half deserved - SalonFugly is not an attack on Salon.com, nor intended to replace it or damage it in any way.
The author has been a follower of Glenn Greenwald for several years, and became a Salon reader and subscriber - aka "Salon Core Member" - as a direct result of Glenn's work and presence there.
Glenn is the sole reason I am a subscriber at Salon.com. I suspect the same is true for many of his followers and regular commenters.
The frustration and anger you will sense in the posts and comments here have to do with the perception that as paying customers we have been treated with a dismissive disdain that is both offensive and unwarranted.
But all of us, paying and non-paying alike, have these frustrations because we want Salon to be a fully functional forum for discussing the political issues that Glenn blogs about and that we care about very deeply. Some of us begin to suspect we want this more than you do, which would be a depressing conclusion indeed.
We dont want special treatment.
We dont expect anything other than what is the standard state of the public website art today.
We are not asking for more than you can find free at many sites - like this one hosting this letter - all around the world.
We are asking to be told in advance about changes to the system that affect our ability to follow the conversation, to comprehend the evolving debates around it, and to comment as we would. Not being informed about such disruptive changes as have occurred recently also affects our desire to follow the conversation, as you will also glean from several comments here.
We are asking that we not be fobbed off with second-hand excuses about the under-capacity of the IT team. As a 25 years + veteran of the IT industry I understand more than you will likely ever appreciate just how heavy is the load they're asked to bear, and that there are never enough resources to do what is demanded of them.
I do not see this as being a valid rationale for the total silence of the management in the face of widepsread dissatisfaction amongst your customers.
Thus far, apart from the initial announcement of impending changes by the CEO, the only public comment we've seen on the problems introduced by these changes has been by Glenn in his normal engagement with his regular UT commentariat.
Somehow, as a demonstration of commitment to customer satisfaction, this leaves something to be desired.
Rest assured that we do desire it, and that we will continue to say so.
I would rather say so at Salon.com, in the Unclaimed Territory comment threads, but that's not really proving very satisfying this week.
Please, whoever you are, come out in the open and engage the matter at hand with the people directly affected by it.
That's what a Chief Executive would do ...